Universal Studios Singapore

Refund Rules

1. Refund application period
   
   • Visitors are required to submit a refund application 5 working days in advance of the designated park day. Refunds cannot be made after the deadline.
2. Refund Fee
   
   • 10% of the ticket price will be charged as a handling fee for refunds made more than 5 days before the park day.
   • Refunds made between 1 and 5 days prior to the park day will be charged at 20% of the ticket price.
   • No refunds will be issued on or after the day of the tour.
3. Ticket Refund Conditions
   
   • Tickets must be in unused condition and only valid tickets purchased through our ticketing channels.
   • Refundable Tickets
4. Non-refundable techniques
   
   • Due to force majeure (such as statistical weather, natural disasters, etc.), the park is closed, and visitors choose to change
   • Special promotional tickets, promotional discount tickets, etc. do not support refunds in lieu of force majeure situations in the park.
5. Change Policy
   
   • If visitors wish to change the date of the park, they can apply for a change of date at least 5 days before the date of the park, a 5% change fee will be charged for each change, and each
6. Refund Time
   
   • Once the request is approved, the refund will be made to the guest's original payment account within 5 to 7 working days